Testimonials

Question : How do you feel that we could improve our service to clients in the future?

Mr D Rafer is a well dressed, diligent, honest, knowledgable, informative, articulate fellow who we would recommend to give financial advice to friends and family.
L & K Hudson Oct-11

You provide a first class service.
C & R Sykes Oct-11

Jim was very helpful, professional and knowledgable. Very efficient and worked hard to get and finalise a good deal. Great service.
S & S Summers Oct-11

Very grateful for the help received over a long period of time.
B & M Chart Sep-11

Friendly & Heplful people to deal with.
G Collins Sep-11

Very helpful and nothing too much trouble.
R Lakin Sep-11

Steve was very polite and helpful and we would have no hesitation in recommending you to our friends and family.
S & C Buxton Aug-11

Colin Fell is extremely professional, has given us really good advice & excellent service.
M Young Jul-11

Colin (Fell) was very helpful in getting the best deal and was pro-active in pushing the insurance company.
L Jones Jul-11

Steve is always very helpful. Always explains things in "English". He takes the time to make sure you understand everything.
J Threlfall Jun-11

Excellent, friendly and sympathetic service ably assisted by Paul Rudd - a joy to do business with!
N Sharp Jun-11

Excellent. Have recommended the practice to my daughter for mortgage advice.
D Hurworth Jun-11

Good service. Always polite & available. Del (Rafter) was always available at short notice.
L Clarke Jun-11

For many years Colin Fell has given us excellent advice. He is always generous with his time while answering all our queries. We highly value his expertise.
P & B Bell May-11

Although I was initially very worried when I came to see you, I was put immediately at ease. I understood all the explanations and at no time was I spoken down to.
J Panting May-11

Another outstanding job. A big thank you to Jim Hinchley.
D F Waddell May-11

For many years Colin Fell has given us excellent advice. He is always generous with his time while answering all our queries. We highly value his expertise.
P & B Bell May-11

"Although I was initially very worried when I came to see you, I was put immediately at ease. I understood all the explanations and at no time was I spoken down to."
J Panting May-11

Very many thanks for speedy and efficient help.
S & G Etches Apr-11

Fabulous Service!
J Reynolds Apr-11

"Chris, many thanks for your assistance. Best wishes."
D & S Atkinson Mar-11

Surprisingly Easy.
C Rowbotham & P Day Feb-11

Would recommend Colin Fell - he has been my adviser for 14 years.
F Stirland Feb-11

Fully satisfied with Jim's outstanding service.
J Gough Feb-11

Information and advice explained excellently. Thank you.
R & M Watson Jan-11

Excellent service throughout the process.
P Bacon Jan-11

Both Chris & Paul worked very hard resolving difficulties that occurred over 6 months. Many thanks to Paul & Chris. B Smith
(on behalf of N Smith) Jan-11

"As our advisor, we can not praise Steve enough. If ever we are not clear about anything he will go over it again and again until we have it. We have and would recommend him."
C Copestick Jan-11

Thank you for all the time and dedication given ro helping us get a grip of our finances.
A & W Haywood Dec-10

"Professional yet friendly service. Advice - thoughtful, tailored to our requirements & concerns. Transactions - prompt with good communication."
P & A Beard Dec-10

Enjendered trust in the advice given and gave a balanced presentation of services available with alternative investment opportunities.
R Stendall Dec-10

"Ace, Fast, Good & Easy."
J Quinn Dec-10

Will definitely use the company again in the future. Thank you for all your help.
L Lucas Nov-10

Colin Fell has been advising me for several years and has always given me very good service.
K Johnson Nov-10

We are most grateful to Del-Ryan & Paul for helping us out over what has been a really stressful time.
J & M Fountain Oct-10

Many thanks for a great service.
I Thomson Oct-10

"Again, excellent service from both Chris & Paul"
I & J Johns Sep-10

I am very impressed by Jim Hinchley and the service provided by yourselves.
H Butchart Sep-10

We have already recommended you to family & friends and are very impressed by the service received. We feel safe in your hands and your staff are always really helpful and friendly.
P & U Mulrenan Sep-10

Jim was fantastic. We would not be in our new home without Jim's help and advice.
R Jones & R Hinchley Aug-10

"Del,Chris & Paul - a huge thankyou in helping us sort out a complicated house move. It could not have been better handled. "
D & M Goose Aug-10

V satisfied with the service provided by Jim - all explained clearly & completed quickly. Also wanted investment advice in the autumn.
I & R Gollop Jul-10

"Just Thanks!"
K Large & E Buckley Jul-10

"He (Chris) is a Great Financial Advisor,"
I Johns Jul-10

"Steve always keeps me up to date with my transactions. He is very approachable & explains everything to me in a ""language"" I understand. "
A Copestick Jun-10

Steve is very friendly and always discusses everything in details. He has become a very good friend.
C Toone Jun-10

I would like to pass on my thanks to all at James Ryan Thornhill for all your help in obtaining my pension
D Turton Jun-10

"You realise that we have known Del-Ryan Rafter for many years, he has always been honest & trustworthy and we know that he would do his best and we would follow his advice without hesitation."
M Stead May-10

Thank you Jim & Paul for a great service.
S & P Marlow May-10

Steve explains all of the 'technical' stuff in English and makes it all easy to understand. Much appreciated.
N Threlfall Apr-10

Thank You
D S Williamson Apr-10

Jim is always good to work with.
Jude & Gluzkowski Mar-10

I do appreciate the kind and efficient service from JRT.
A Rathbone Mar-10

Thank you (Steve) so much for looking into our pensions & explaining your advice.
T & D Copestick Mar-10

Very clear method of explaining all aspects of the products. Would highly recommend Jim to anyone.
R Jones Mar-10

"Very helpful, made an extra effort to gain the mortgage and exchange and complete in 4 weeks - Big thank you !"
D & L Williams Feb-10

The whole process has been handled superbly well and has made dealing with it very easy.
P Overton Feb-10

Friendly and Professional Firm start to finish. Many Thanks.
C Withey Jan-10

Excellent Communication - Fantastic Service!!!
C Mackintosh Jan-10

It is nice to get immediate telephone response from a real person. Also wanted a call regarding travel insurance.
B Bradbury Jan-10

Del helped me and I am grateful for his patience in explaining everything to me. He was like a friend!
A Logan Dec-09

Very pleased with all areas of service given. Thank you.
K Parrott Dec-09

Very Good.
J Start Dec-09

Many Thanks.
T Kirwan Dec-09

An excellent service overall. Thank you.
E Renton Nov-09

Very well explained in plain talk that we understood. Steve was very friendly and polite and always there to help.
J Barber & K Bull Nov-09

"We would have no hesitation in recommending you to anyone else and thank you for all your help, you made it easy for us."
Platts & Chamberlain Oct-09

Mr Green is available and very helpful at all time and goes through things very thoroughly.
D Copestick Oct-09

Very helpful and Smooth Transaction. Would recommend to others!!!
J Smith Sep-09

"Thank you for your assistance in 2009, hoping you all have a Happy New Year. See you in 2010."
R & P Lakin Sep-09

A first class job done by a first class team! Christine and I cannot thank you enough for what you have done for us. Your potential customers may call me or email me if they wish.
J Minns Sep-09

Steve always leaves us feeling happy and confident that your firm is doing their best with our money. Thanks.
T Fisher Sep-09

Excellent all round & a big thank you to Jim Hinchley.
C Parker & J Royston Aug-09

Excellent Service from Jim (Hinchley).
F Wray Aug-09

"Steve (Green) goes over and above his duties as an IFA. He really does put my best interests first, this is refreshing nowadays."
M Toone Aug-09

"Friendly service, flexible & accommodating with appointments & explanation."
J A Daly Jul-09

"Jim couldn’t have been more helpful, wish we had come to you initially."
R Jensen & C Allen Jun-09

I Don’t know what work you had to do - but everything went through satisfactory.
P Pyefinch May-09

1st Class Service.
R Kinsley Apr-09

"Very Sympathetic to our circumstances & thorough in his choice of schemes for suitability. People Focused. Nothing seems too much trouble. Pleasant, reassuring & very amenable, feel you can trust him (Steve Green)"
G B Bentley Apr-09

Good Start to what should be a long & steady process.
K Bird Feb-09

Very good service as always. Many thanks to Del & the team for all their work.
P & E Mills Feb-09

Very pleased with the £100 saving on the insurance premium.
B Pugh Jan-09

Thank you for your services over the years.
Mrs Cowlishaw Dec-08

Really love your firm and your staff. You are brilliant.
U Mulrenan Dec-08

"Over the past two weeks I have been dealing with Corrina in respect of a mortgage for a property which I own which is let out. As we all appreciate during this period of unrest within the finance sector things are not as settled as they once where. Today I have been informed that a mortgage offer has been received. At all times during this process I have been handled in a professional manner and kept up to date of the situation. In this day and age it is very easy to moan but I also feel that it is very important to credit people when you have received a service of very high quality which has been the case. So thanks Corrina, and James Ryan Thronhill who I would recommend without hesitation."
R Branston Dec-08

"Very Satisfied, Thank You."
J Williams Dec-08

Always willing to discuss and suggest various issues that arise.
Mr Huffer Dec-08

Keep up the good work.
J Harrision Dec-08

Many Thanks for your help throughout Paul.
S Brandreth Dec-08

Truly - No problem. R Pervezer Dec-08

"I am well satisfied with the service I receive for my car insurance, and my buildings and contents cover."
R Petchell Dec-08

Corrina has been excellent through a very lengthy process – thank you.
C Robertson Nov-08

Del always kept us informed & really helped us out when we needed it.
A & G Chapman Nov-08

We are completely satisfied with our insurance.
C Rowe Nov-08

"As a long term client of your company, I am very confident of receiving good service from you."
Mrs Jenkins Nov-08

I have recommended you to other people with insurance needs.
D Macnee Nov-08

Sam Cramp and Gemma Johnson are always exceptionally helpful.
Mr & Mrs Henson Nov-08

I have been very happy with all contacts I have made with your staff. I look forward to doing more business with you.
F E Price Nov-08

Sadly my vehicle has been written off and it will not be replaced as I am too old (94). I would recommend you to anyone.
Lt Col.F Higgins Nov-08

I have been very grateful for the advice and expertise of your advisers while remortgaging my house. Thank you very much.
H Collier Oct-08

All transactions have been dealt with without any problems and courteously. Thank you.
J R Harris Oct-08

Excellent service from Donna – Thank you!
V M Roberts Oct-08

I do find you very efficient and sensibly competitive. Thanks.
C Healy Oct-08

Contact with Mr R Bright excellent throughout
Mr Wootton Oct-08

Thanks Del for your help and advice
Mr & Mrs Foster Sep-08

Continuity of Insurance with your company speaks for its self
J Viles Sep-08

Very happy with the service received from Roger and the team
T & A Mills Aug-08

"I am extremely pleased with the advice, help and guidance I have received from Colin for the last 28 years and look forward to continuing to receive the same, going forward."
M Harris Aug-08

Sean – Thank you for your help and time.
B Smith Aug-08

Have found James Ryan Thornhill Excellent and Many Thanks particularly go to Roger Smith for all his help in securing my mortgage. I will highly recommend yourselves to my family and friends. Many Thanks again!
S Andries Aug-08

"Roger was helpful all the way through the transfers, Particular Thanks to Rachel."
D Bend Jul-08

Thoroughly investigated my query and got back to me the same day.
Daylum Ltd Jul-08

Both my son and I are very satisfied with the service we have received.
J Girton Jul-08

Great Service (As Usual!!)
J & S Barber Jul-08

Always been satisfied with the service so far
D Humphries Jul-08

"All staff are Fantastic, Helpful and very pleasant."
B Thompson Jul-08

Very Good Service. No complaints at all!
J Arnold Jun-08

Thank you very much for helping us at the last minute!
D M Throup Jun-08

‘Exemplo Ducemus’ = By Example; We Lead!
Mr Makinson Jun-08

Overall satisfied with the level of service provided in a prompt and timely manner
P Fitzgerald Jun-08

Top service every time.
J Haynes May-08

A thoroughly professional but friendly company to deal with. 10/10.
G Fowell May-08

I found the staff very helpful and policy arrived the next day.
M Dupre May-08

"Roger has proved to be an excellent F.A. Professional, efficient and friendly. Will always use his services in the future."
D Cunningham May-08

Thanks Jim and team. We love our home.
N & N Whittaker Apr-08

Roger as always is a star! Thank you to you and your team for all your help.
J & V Beadsworth Apr-08

Very good friendly service and Always well looked after
D Smalley Apr-08

"Many Thanks to Andrew Collins! Not only qualified but, reassuring, approachable and loyal. A credit to you all. Will be in touch after completion date in Spain."
M & B Simpson Apr-08

Excellent and friendly service. Always got back to me when they said they would.
M & K Potter Apr-08

"Very pleased with your service, Excellent Communication."
S Houghton Apr-08

The service and speed received for our application was exceptional.
D & R Farnsworth Mar-08

"Excellent service, advice & results! Thank you."
K & P Jacobs Mar-08

"Very friendly, Helpful and kind. Thanks."
Y Bell Mar-08

"Please convey our grateful Thanks to Jim Hinchley for the thorough and professional way our remortgage was handled, and in such a speedy efficient manner."
W & M Tucker Mar-08

"Outstanding, Went out of their way to do their best for me. I will definitely contact you again when needed. Thank you for everything Del."
J Bracken Mar-08

No problems with the service over the years
J W Harrison Mar-08

An helpful and efficient company. Good at handling people and their business.
S Pryor Mar-08

Fantastic guidance – It made for one less thing to worry about! Thanks.
L Brown & D Brown Mar-08

Always very helpful and pleasant on the phone
D Richards Feb-08

Thank you for making a stressful job easy. Will certainly recommend.
L Daws Feb-08

Thank you for the rapid response on the start up of our companies combined liability insurance. We would also like to take this opportunity to say what a breath of fresh air it has been dealing with a company that doesn’t need to be chased up every two minutes. It has been very pleasurable dealing with you and we hope to continue doing business for many years to come. "
D Chapman (Chapman Security Services Ltd, Nottingham) Jan-08

"We already have recommended you, and will continue to do so, Thank you to Keith Dyer & all."
R & D Lilliman Jan-08

"Very reliable and open & honest, would recommend to anyone!! Thanks Del."
N Dempsey Dec-07

"Just a quick note to say a big thank you to you both for all of your help in sorting out our re-mortgage , the assistance , help and communication from you both has been fantastic and we could not have asked for better service and will not hesitate in using your company again or indeed recommending your services to family or friends. "
D & T Marksman Oct-07

Excellent Service
B & V Openshaw Aug-07

Excellent service once again & Have passed your details to a few of our friends.
A Williamson & L Seymour Aug-07

Fast and professional service
R & K Wood Aug-07

Thank you very much for making this experience as pain free as possible – options well explained - Thanks.
B & T Bullock Aug-07

"Excellent service at all times, we found no need for improvement."
J & S Griffiths Aug-07

We have used Jim Hinchley (James Ryan Thornhill) for a number of years. He has become part of our financial planning for the future and we would not use anyone else.
B Jones & P Dawson Jul-07

"Very helpful, approachable and friendly service, would definitely recommend. Thank you Roger."
G Webster Jul-07

Thanks a million Jackie and please Thank Jim again for me. Don’t know where I’d be without the guy – he really knows his stuff.
P Cooper Jun-07

Thank you to Andrew Collins for his advice and time. Very impressed with his professionalism and that of James Ryan Thornhill.
Mr Bilson Jun-07

We felt we were provided with a good service. We were dealt with efficiently and in a pleasant manner.
G & P Haines May-07

Very good – Jim very helpful
F McFarlane May-07

"The whole process was fantastic from start to finish, Paul Rudd was especially great, Without all his help and assistance I might have gone mad. Thank you very much."
G Parnell May-07

Thank you very much for all your help with the problems we had sorting out the gifted deposit. Special Thanks as well to
Lyndus F & M Hughes May-07

Very efficient (and friendly) professional service. Thank you.
M Hedge Apr-07

"As efficient, helpful and informative as ever – can’t think of any improvements"
K McClelland Mar-07

Very Good service all round
C Conwell Mar-07

"I have been very impressed with your kind, courteous and prompt help in all our dealings. Many Thanks "
C Healy Feb-07

"The service I receive from JRT is excellent, and has been for a number of years "
N Kirkup Feb-07

Chris was extremely helpful and made the whole process a lot less stressful than it would have been – Many Thanks !
C Gale Jan-07

Excellent Admin Team
Mr & Mrs Latham Marr Jan-07

Thank you Del & Paul for all of your help
G Stevenson & G Atkinson Jan-07

Great Service!
S Henderson Jan-07

I would like to thank Jim for his helpful and efficient advice
O Howard Dec-06

"Excellent proactive customer service, Professionally delivered. We felt like ‘people’ throughout the process "
Mr & Mrs Anthony Dec-06

"Job well done, Very Happy"
E Granger Dec-06

Your service has been very good and helpful for anything we have asked about over the years!
Mr & Mrs Litchfield Oct-06

We are very happy with the professional and efficient service provided and would always use one of your services when seeking financial advice
R & C Wadey Oct-06

Please pass on “Special Thanks” to Jim Hinchley for his very professional help and advice J Taylor Oct-06
I can not think of any way you could improve your service. Thank you
G Dixon Sep-06

"High quality service, personal and friendly with named contact who pursued completion of remortgage vigorously and effectively. Many thanks."
M Slattery Aug-06

"You can’t improve your service. Impressed from start to finish. Friendly, courteous and helpful. "
I Young Aug-06

Can’t improve – first class.
J Exton Aug-06

I think its already as good as it can be!
F B Johnson Aug-06

"From the service you have provided me, no improvement is required, and thank Roger for me!" N Beers 2006
Nothing at all: You were great!
Mr White & Miss McKenna 2006

Excellent service throughout
K O’ Reilly 2006

"There’s not much to be improved! Excellent service, fast, efficient, responsive and proactive – plus a bit of ‘Humour thrown in’, which is essential. Well done!"
L Blair 2006

"Just continue to offer a good service, like you already do. We both are more than happy with all the help and support your company has offered us."
K Clements & H Stanley 2006

"Del, Thank You so much for all your help and advice, we really appreciate it. Our ‘New Home’ is fantastic."
H & P Batham 2006

Mr A Collins and staff – I would like to thank you for your advice and support over the last few months. Thank you again.
Oma, Paul, Zane & Clark Charles 2006

"Andrew Jane was very helpful, friendly and efficient, as always. Thank you Andrew!"
Mr & Mrs Selvadurai 2006

We think Roger is brilliant – no improvements required.
Mr & Mrs Beadsworth 2006

Very happy with the service received.
J McGuire 2006

"Marie was lovely and very efficient, a credit to James Ryan Thornhill"
H Jarvis 2006

"I think you representative provided a first class service and was a pleasure to deal with and very helpful, thank you."
P Cooper 2006